Indian Railways : Centralised Enquiry Number 139 – Whether passengers are being charged..?
Ministry of Railways has submitted the below information as a reply to a question in Lok Sabha on 22.11.2012
The Centralised Enquiry Service on single enquiry number, 139 is operated on Public Private Partnership (PPP) basis. The entire cost of infrastructure and operation of this service is borne by the franchisee out of revenue from call charges. The passengers are being charged for the telephone calls / SMS (Short Messaging Service) by the Telecom Service Providers (TSPs).
The following call charges are applicable for calls on 139:
Landline: Rs. 1.20 for a pulse of 180 seconds for calls from Metro cities while from non metro cities, Rs. 1.20 for a pulse of 60 seconds is charged. Mobile: Rs 1.20 for a pulse of 60 seconds for calls from metro cities and Rs 2.00 for a pulse of 60 seconds for calls from non metro cities. SMS (Pull): Rs. 3 per SMS.
The call charges for 139 services are fixed in terms of the Agreement between IRCTC (Indian Railway Catering and Tourism Corporation Ltd.) and the franchisee which was finalised through a process of open tender. The Agreement is valid till January, 2017 and the call/ SMS charges are applicable for the period of contract.
About 6.70 lakh calls and 2 lakh SMSs are being received on Centralised Enquiry Number 139 every day.
Ministry of Railways has submitted the below information as a reply to a question in Lok Sabha on 22.11.2012
The Centralised Enquiry Service on single enquiry number, 139 is operated on Public Private Partnership (PPP) basis. The entire cost of infrastructure and operation of this service is borne by the franchisee out of revenue from call charges. The passengers are being charged for the telephone calls / SMS (Short Messaging Service) by the Telecom Service Providers (TSPs).
The following call charges are applicable for calls on 139:
Landline: Rs. 1.20 for a pulse of 180 seconds for calls from Metro cities while from non metro cities, Rs. 1.20 for a pulse of 60 seconds is charged. Mobile: Rs 1.20 for a pulse of 60 seconds for calls from metro cities and Rs 2.00 for a pulse of 60 seconds for calls from non metro cities. SMS (Pull): Rs. 3 per SMS.
The call charges for 139 services are fixed in terms of the Agreement between IRCTC (Indian Railway Catering and Tourism Corporation Ltd.) and the franchisee which was finalised through a process of open tender. The Agreement is valid till January, 2017 and the call/ SMS charges are applicable for the period of contract.
About 6.70 lakh calls and 2 lakh SMSs are being received on Centralised Enquiry Number 139 every day.
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