Railway Board Orders: Duty List of Train Conductors in 1AC, 2AC, 3 AC and 1st Class
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
(RAILWAY BOARD)
No.2015/TG-V/12/3
New Delhi, dated: 8-06-2017
The Chief Commercial Managers,
All Zonal Railways
(Commercial Circular No.39/2017)
Sub:- Revision of Duty List of Train Conductors in 1AC, 2AC, 3 AC and 1st Class.
Ref:-Board’s letter No. 2015/TG-V/12/3 dated 04.10.2016 (CC.No. 58/2016)
The list, highlighting some of the
important duties /responsibilities of various categories of the ticket
checking staff such as Train Superintendent, Train Conductor and TTEs
were issued vide Board’s Commercial Circular No. 58/2016.
Further, in order to achieve greater
control over the activities related to provision of on-board catering
services and to provide real time assistance to the travelling public
for enhanced customer experience, the duty list of the Train Conductors
needs to be redefined on the similar lines to the duties assigned to a
Train Superintendent.
In view of the above, a modified
consolidated duty list of Train Conductors, adding the new sets of
duties in duties already stipulated vide Board’s CC No.58/2016 with
slight modification is enclosed.
The revised duty lists shall be as follows and should be brought to the notice of all concerned.
DUTY LIST OF TRAIN CONDUCTORS IN 1AC, 2AC, 3AC AND FIRST CLASS.
1. He shall report for duty at least one
hour before the scheduled departure of the train at the train
originating station and at least half an hour before the schedule
arrival of the train at the intermediate station. He shall invariably
declare his personal/private cash in his custody in the private cash
register maintained in the TTE Lobby, before commencement of his
official duties.
2. He shall wear a neat and clean uniform (as prescribed by the competent authority) along with number, badge, name plate, etc.
3. He shall ‘‘Sign On” and “Sign Off’ on the register maintained at the station for this purpose.
4. He shall obtain complete position of
the reservations, check the same on train, maintain records (Charts,
etc.) and hand over to the reliever complete and correct details showing
the vacant berths/seats of all coaches under his charge.
5. He shall check the tickets of the
passengers in the coach and guide the passengers in occupying their
accommodation. He shall prevent illegal/unauthorized entry in the coach
includ ing the platform ticket holders.
6. He shall ensure that the number of
passengers does not exceed the number of passengers indicated in the
reservation chart and also that only bonafide passengers are occupying
seats/berths in the coaches allotted to him.
7. He shall collect railway dues such as
reservation, supplementary and other charges and issue EFTs for all
such railway dues collected by him from passengers promptly without
fail.
8. He will ensure that passengers in the
coach do not carry heavy luggage in their compartments causing
inconvenience to fellow passengers and assists such passengers to
transfer the luggage to Luggage Van/Cabin.
9. He shall take care of the passenger
amenities and cleanliness of the coaches, checking and ensuring that
they are in proper working order, especially the condition of
washroom/toilets and drinking water facilities (if available in the
train). He shall help in disseminating information to passengers about
the availability of On Board Housekeeping Services (OBHS) staff (if
available on his train) on board, along with their mobile phone numbers,
so that passengers can make use of the services of OBHS staff (along
with their specific location in each coach) should be suitably
publicized among the train passengers by the Train Conductor and ail the
ticket checking staff on board in the train.
10. He shall take care that the doors of
the coaches are kept latched during run of the train and open them as
and when required by the passengers at the station platforms only.
11. He shall ensure that the end doors
of the vestibule coach are kept locked during 22.00 hrs to 06.00 hrs to
prevent unauthorized entry of passengers from adjoining coaches.
12. Fie shall remain vigilant
particularly during the night time and prevent entry of unauthorized
persons / beggars/intruders in the coach. Fie shall remain available on
his allotted berth/seat as and when he is not checking tickets or
assisting passengers.
13. He shall always be polite, tactful
and courteous in his dealings with the passengers leaving no room for
any complaints. He shall render special assistance to senior citizens,
female passengers and persons with disabilities as also differently
abled passengers. In case any passenger falls sick enroute, he shall
arrange suitable medical assistance by informing the nearest station or
the control office.
14. He shall allot berths/seats which
are vacant to passengers at intermediate stations on realization of due
fare/surcharge as per rules on first come-first served basis or
according to the priority on the waiting list if such a list is kept at
the station.
15. He shall take assistance of GRP/RPF
if necessary for removal of unauthorized occupants and deal with them
under provisions of Section 155(1) of Railway Act, 1989. He shall remain
in constant touch with the on board GRP/RPF staff on duty via wallde
talkie set (if made available to him) or on mobile phone, or by such
other means as possible.
16. He shall be present in the allotted
coach during duty hours and if more than one coach are to be manned,
give frequent visits to all the coaches to be manned or be seated on the
berth earmarked for on-board Ticket Checking Staff in the coaches
allotted to him. Whenever the train stops at a scheduled halt station as
also at the originating station, he shall stand outside the coach on
the platform prominently to guide entraining passengers to their
respective coaches.
17. He shall issue Guard
Certificate/Receipt to AC passengers in case of failure of AC equipment
or when passenger is compelled to travel in lower class with a higher
class ticket for want of room /accommodation.
18. He shall carry blank FIR forms for
making them available to the passengers in case of any incident of theft
of luggage etc. Such forms duly filled in shall be handed over to the
next GRP Post at the scheduled stoppage for further action in the
matter.
19. The conductors shall make out a
report of the deficiencies, if any, of the whole train regarding
passenger amenities (especially regarding cleanliness and non
availability of water in coaches and electrical deficiencies) and submit
the same at the end of his duty to the Lobby Office set up at the
station for terminating trains. If the Conductor is detraining at an
intermediate station, he will give the deficiencies report to the
incoming Conductor who will deposit the same at destination. The Lobby
Office shall take necessary action for getting the deficiencies
rectified and also report the matter to SM (Comml.) and Divisional
Commercial Manager (DCM) or Sr. Divisional Commercial Manager (Sr. DCM)
of the concerned Division.
20. He will be responsible for taking
action against the persons smoking in public place under Tobacco Product
Act 2003, as persons authorized in terms of Ministry of Health and
Family Welfare, Government of India, Gazette Notification No. GSR/680(E)
dated 15.09.2009.
21. He will ensure that whenever
inflammable and dangerous/prohibited goods are detected,intimation about
the same is given to the station staff for necessary action.
22. He will take care that all necessary
assistance is provided in using firefighting equipment available in the
coach in cases need arises. He will ensure that all possible assistance
is provided to passengers for providing first-aid to him/her. If the
train is involved in an accident, then the TC along with the team of
TTEs, coach attendants, OBHS staff and other railway staff on board,
shall provide all assistance to passengers with first aid and also
assist thenu in recovering their personal belongings, and initiate all
steps for disaster management at the accident site so as to provide
suitable relief and assistance to the affected passengers (as provide in
the Accident Manual and the Division’s Disaster Management Plan).
23 . He shall be on the lookout for any
possible suspected trafficking of children in the trains or at Stations
by the middlemen who intend to use/sell them for various illegal tasks.
Suspected cases may immediately be reported to GRP/RPF post and
assistance booths available on the platforms at the next halt station of
the run of the train.
24. He shall be overall in-charge of the
TTEs, Coach Attendants, amenities staff like electric, C&W,
catering manager and catering staff on duty by the same train and will
supervise their work.
25. He shall also maintain a complaint
book in his custody and make the same available to passengers on demand
for recording complaints, if any. He should ensure that prompt action is
taken to remove the cause of the complaint and render satisfactory
service to the passengers.
26. He shall exercise checks on the
catering service on the train in respect of quality and quantity of
food, cleanliness of uniform and utensils, behaviour of the Manager and
bearers, production of vouchers by the bearers, timely service of meals,
proper vending of tea, coffee, snacks and cold drinks.
27. Pantry car manager is to maintain
complaint books separately. He will ensure that the complaint books are
readily available with him. He will check the nature of complaints and
their proper dispatch for further action.
28. He shall check that all prices of
the menu items should be displayed prominently in the pantry cars and
elsewhere on the train, as possible and sold at the prices (MRP) fixed
by the competent authority as per the approved menu card.
29. He shall check that all
waiters/catering staff must invariably carry with them the menu card
with prices (including taxes, if any) which should be readily produced
on demand by any passengers.
30. Such other activities as may be prescribed from time to time.
Sd/-
(Vikiram Singh)
Director Passenger Marketing
Railway Board
Source : http://www.indianrailways.gov.in
